So the long-anticipated Borders bankruptcy has finally come to pass. Too bad, really, because despite some of its shortcomings, Borders was a really good store. I’ve been shopping at one Borders or another since I moved to Atlanta in 1992, and began shopping at the Roswell Road store.
Back then the chain bookstores were Waldenbooks and B. Dalton’s, typically housed in the local mall, and limited in size and inventory. These quickly became obsolete as Borders and Barnes & Noble began opening the Wal-Marts of bookstores.
That’s an important note – despite its upscale presentation, with the comfy chairs and the cappuchino cafe, Borders was essentially a warehouse store that competed primarily on the size of its inventory, and to a lesser extent on price. In modern retailing you either want to be at the top, selling luxury goods, or the bottom pushing commodities, and there’s not much of a luxury market in book.
So I personally think Borders had a viable business plan, except for some extraordinary bad luck. By the late nineties, they were faced with a new rival, one that stocked every single book in print, and was a close as your home computer. Amazon, naturally.
Since becoming the major player in bookselling, Amazon has also been the prime mover in the e-book revolution. This turn of events has made it easier for authors to take their books directly to readers, threatening another segment of the book industry: publishers. Some well-established authors are electing to reject their publishers’ offer of e-book royalties and go independent. This may be a great move; it may be a terrible one. But it has to have the publisher worried.
That’s because one of the things the Internet is great at is disintermediation – cutting out middlemen. Books are produced by writers, not publishers, and they’re sold to readers, not bookstores. Those segments are just itermediaries, and technology is making it easier to bypass them all the time.
What does this mean? For one thing, it means that now I can get books electronically that I would never have been able to get in print, because their small sales would not be profitable under the old model. I hope this trend continues; if it does I may even have to break down and buy a reader.
But as I’ve said before, I like books, the physical feel, the smell, the heft. I like bookstores, and can spend hours browsing there. And I like any publisher that can bring me the books I want. So I worry about the future of publishing. It will bring many benefits, I’m sure, but I hope it doesn’t bring along too many drawbacks with them.

Bookstores don’t have to disappear. They have to change with the times and technology. If that means carrying POD books and keeping an Espresso book machine on premises, so be it. And ditch the 100% refund policy. That should have been thrown out ages ago. Also, provide ebooks through the Google Bookstore. Indie booksellers are doing that now.
As for publishers, they’ve been screwing authors (and their editors, for that matter) for years. Adapt or die. Otherwise, they deserve whatever they get.
I think saying publishers have been “screwing” authors is possibly a bit hyperbolic. They’re in business to make money, after all. I think their big mistake was to see publishing as BIG business, where profits could be squeezed out at will.
That would explain why they have gone towards more of a star system. Only the biggest, most reliable names have anything like security. Newbies have to prove themselves profitable, and quickly, otherwise it’s onward to the next new thing.
Publishers that work for the long term, with authors like (for example) Reed Farrel Coleman, who has a small(ish) but very loyal fan base, are better positioned to survive the ups and downs in the market.
Sure, they’re in business to make money. I don’t begrudge them that. That doesn’t mean they have to do it by paying mid-list authors next to nothing and expect them to do all the heavy lifting with respect to marketing and promoting their own work. Essentially, they’ve based their business model on the proverbial sweatshop. And guess who the third world workers are.
Unfortunately for them, mid-list authors with talent and business sense have a viable choice now. It’s called self-publishing. And plenty of former mid-list traditionally published authors are saying “Buh-bye!” to their publishers and putting their work up as ebooks.
Now, given that, how should publishers respond? I don’t know, but I wouldn’t keep doing the same stupid things over and over …